The Information ChaCha Collects and Uses
Some of the Personal Information (for example your name and username) is listed publicly on chachee.heroku.com, me.chacha.com and ChaCha.me (collectively, the “ChaCha.me Service”), including on your profile page and in search results. The ChaCha.me Service is designed to help you receive answers and comments. Because most of the information you provide to the ChaCha.me Service is information you want made public, your questions and comments may be broadly and instantly disseminated. You should be careful about all information that may be made public by the ChaCha.me Service. When you submit information, you are transferring such information into the World Wide Web and you hereby consent to such transfer. Likewise, your replies to questions submitted via the ChaCha.me Service may be published to other websites. You are responsible for what gets published. Whatever you enter into the ChaCha.me Service text boxes may be published and could be publicly viewable immediately upon your clicking the submit button.
ChaCha may utilize the Personal Information collected for the purposes of providing, analyzing, personalizing or improving the Site or the Services, or developing new services.
ChaCha may share with third parties certain aggregated, anonymous, non-personal information, such as the number of users who searched a particular category, for example, or how many users clicked on a particular advertisement. Such information does not identify any user individually.
ChaCha may but is not obliged to republish queries and answers which may be associated with geographic location information provided directly or indirectly by You. Republished queries are anonymous, and solely include content owned or licensed by ChaCha and a generalized location associated with the query which does not identify any individual.
ChaCha does not share Personal Information with other companies or individuals outside ChaCha except in the following limited circumstances:
- We have your consent.
- ChaCha may request additional information from you on product order forms or other online transaction forms. Such forms may require you to provide contact information (such as name and mailing or shipping address) and payment information (such as credit card number and credit card expiration date). Information that you provide may be used for billing and accounting purposes, for recording products and services that you have licensed, bought or downloaded, and to fill your orders. ChaCha may use contact information to communicate with you about orders, products, services, or fees or charges. ChaCha may use an outside shipping company to ship orders and uses a credit card processing company to process payments for goods and services. These companies have access to user information in order to perform their functions.
- ChaCha may partner with other third parties to provide specific goods or services. When you sign up for such goods or services, ChaCha will share names or other contact information that is necessary for the third party to provide these goods or services. ChaCha does not authorize third party providers to use personally identifiable information except for the purpose related to these goods or services.
- When you send email or other communications to ChaCha, we may retain those communications in order to process your inquiries, respond to your requests and improve the Site and the Services.
ChaCha does not knowingly collect or maintain Personal Information through the Site or the Services from persons under 13 years of age, and no part of the Site or the Services is directed to persons under 13. If you are under 13 years of age, then please do not use or access the Site or the Services at any time or in any manner. If ChaCha learns that Personal Information of persons under 13 years of age has been collected through the Site or the Services without verified parental consent, then ChaCha will take the appropriate steps to delete this information.
Query and Session Logging
ChaCha automatically records (or “logs”) all search queries or questions, the results of all search sessions and responses provided and any communications by, to or with the ChaCha system. When you access the Site or the Services, ChaCha’s servers may automatically track certain information about your use of the Site and the Services. This information may include your browser type and version, your IP address, any referring URL, any URLs you visit from the Site, and the time and date associated with, and the content of, any communications by, to or with the ChaCha system.
When you submit a search query or question using a mobile phone, mobile device or other phone-based query, ChaCha’s servers may record information including the originating telephone number, the service provider, the audible or text content of any communications with, by or to ChaCha and the time and date of the communications. ChaCha may link Personal Information provided by you through the Web with a telephone number designated by you if you register online and provide ChaCha with both your phone number and email address.
Your Interaction with Guides
You should not provide Personal Information to the Guides. If any Guide does ask you for any personally identifiable information or does anything else that raises a privacy concern, you may report any such abuse to ChaCha by use of the Contact link provided herein, as well as the Contact link located on the ChaCha homepage.
Information indicated in ChaCha’s logs may be presented to a Guide in order to improve the quality of the Services. Personal Information is not provided to a Guide except that for some queries, location information may be associated with the query and may be provided to a Guide for the purposes of providing or improving the service.
Information Collected from Potential Guides
Advertising and Links to other Web sites
When you use the Site, a cookie may be sent to your browser. A cookie is a small text file sent by a website’s computer system that is stored on your computer’s hard drive. Cookies are a commonly used technology on the Web, and they are used in ChaCha’s search functionality. You are always free to set your browser to decline cookies, and you can delete cookies from your computer. However, disabling cookies may adversely affect your ability to use the Site or the Services. See your browser’s “Help” file for more details on cookies.
The Site and the Services may contain windows or hyperlinks which provide access to other websites not affiliated with ChaCha. Your use of an external website or any informational content found on an external website is subject to and governed by the terms and guidelines of said external website. ChaCha does not make any representations or warranties concerning, and will not in any way liable for, any informational content, products, services, software, or other materials available on an external website, even if one or more pages of the external website are framed within a page of the Site. ChaCha is not responsible for the privacy practices of any external website. For your protection, please refer to the privacy policies of the respective external websites. Access from Outside the United States
ChaCha’s Commitment to Data Security
To improve data security and restrict access to your personal and business information, ChaCha has put in place certain physical, electronic, and managerial procedures to safeguard the information ChaCha collects via the Site. ChaCha does not, however, guarantee that information collected via the Site is or will be completely secure from misappropriation by hackers or from other dishonest or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network.
Compromise of Personal Information
It is ChaCha’s policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to our users via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on our web site, as determined by us in our sole discretion. Notwithstanding the foregoing, we reserve the right to determine the form and means of providing notifications to our web site users.
Third Party Disclosures
You can choose to disable the Service at http://www.clicktale.net/disable.html.
Deletion or Modification of Personal Information
If you ever wish to access your Personal Information, or to have your Personal Information deleted, updated, changed or modified, you may contact ChaCha by mail, fax, or e-mail at the addresses indicated below:
ChaCha Search, Inc. 14550 Clay Terrace Blvd., Suite 130 Carmel, IN 46032-3653
Fax: (317) 660-6687
Effective Date: June 10, 2014